Aleks' Domain

It’s now close to 3am, and I should be in bed. I usually don’t stay up this late unless I have something I need to do, or if I was in the middle of something that needed wrapping up. This entire afternoon I have been up restoring my laptop back to the way I want it. With Ubuntu installed, all my apps, libraries, music, and configurations. It’s taken me most of the day, but I’m pretty much done now, so I can do the last thing that I need to do before I hit the hay. Thank Dell.

More specifically, Dell customer service. You see, a month back or so, my laptop screen decided it would never turn itself on again. The backlight was completely dead. I was told that the LCD fuse busted, but that didn’t make much sense to me, and the person telling me this wasn’t exactly a technician. Regardless, everything else worked on the laptop. I even brought an old monitor to act as an external (and main) display. Well, up until recently, I got tired of having a laptop whose screen was useless. So I called customer service, and arranged a date for them to a deliver a box in which I was to put my laptop and send it to them.

I can understand the need of sending a box. After all, if it gets damaged in the transportation, that would kinda suck. And this wasn’t really a normal box. It was so padded, you could have used it as a pillow. A very hard pillow, mind you, but a pillow nonetheless. After receiving the box, it lay in my room for about a week. Yeah, I wasn’t ready to part with my laptop just yet! Actually, I was just really lazy, and kept telling myself that I’d get around to it eventually. Well, this pissed Dell off. They kept calling for the box. Which was good. I needed incentive to send my laptop away finally. After about a week or so, and 4 or 5 calls later, I sent the box with my laptop inside, Tuesday morning.

Then yesterday, I get a Purolator notice that there was a package for me yesterday, but I wasn’t home to receive it, so they’re holding it until I come and pick it up. Which I did so today. Or yesterday, since it’s past midnight. I have been left with my jaw open. They replaced the bottom case (because it had a crack), and replaced my screen with a brand new one. Good thing I was under warranty, that would have cost me a fortune. But back to what I was saying. This was done in ONE day. ONE! I can’t believe it. To recap, I sent my laptop for repairs on Tuesday, I get it back on Thursday, and pick it up Friday. Dell customer service has always been good, but this good? I’m not too sure. I even checked to see if it was the same laptop, knowing that it was.

Maybe I got lucky, and it was the only laptop they had to service that day. Or maybe the queen herself intervened on my behalf. In either case, Dell has just made one customer very happy. A customer that looks forward to doing business in the future.